These ovens are no longer available from Samsung but we have found that we are able to offer an effective repair service. Most problems with these ovens tend to be on the Inverter circuit boards inside the oven. Although these are not available from Samsung as spare parts even, we can repair them in our workshop through sourcing the specific components from a specialist supplier. The oven is then fully tested using a 24 volt power supply in our workshop before being returned.
Will the estimate cost me anything?
If you can bring your Samsung Roadmate (24 volt) microwave oven to us or have it delivered, we can provide a free repair estimate for you.
How long does it take to provide an estimate?
We can usually provide the estimate within 3-4 working days. We have a fully equipped workshop, with a 24 volt power supply for testing the microwave oven before and after repair.
How can I get my microwave to you?
The easiest way if you are not local to us is to have it sent by courier to us. We will need your contact details, and the address it is to be returned to. We have a PDF form you can print out and fill in for us.
What about 12 volt Roadmates?
At present we don’t have a suitable power supply for testing the 12 volt version, so we are unable to repair them.
Warranty and testing?
All repairs come with a three month warranty on labour and the parts fitted during the repair.
All microwave ovens are fully tested for correct operation, and microwave leakage after being repaired.
Payment for repairs
We can accept payment by most types of credit or debit card over the telephone, or you can send us a cheque made payable to MSC Ltd.
When paying by cheque the oven will not be returned to you until we have received the cheque.
Spares and accessories
We are able to order our spares and accessories directly from Samsung, so we can carry out repairs quickly and efficiently with genuine Samsung spares.